Inside the audit: mono and stereo recordings, agent leaderboard, weekly report sections, multilingual call processing.
Most Indian dialers produce mono recordings. A few produce stereo. The Heartbeat audits both formats with no change to your existing setup — send the file, get the weekly Monday report.
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The Agent Leaderboard section of the weekly report ranks every agent on the floor by compliance score, with their severity mix and trend. Team leaders walk into Monday huddles knowing who to coach and on what.
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Most Indian contact centres still sample 5–10% of calls manually. With analysts + AI auditing 100% of calls, QA stops being a sampling exercise and becomes a compliance system.
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