Send the file your dialer already produces
One of the first questions every operations head asks us is whether they need to change their dialer setup. The answer is no. Whatever your current recordings look like \u2014 Ozonetel, Knowlarity, Exotel, Tata, on-prem Avaya, anything \u2014 we audit them as-is.
Most Indian contact centres send us mono. That is fine. A few send us stereo with the agent on one channel and the customer on the other. That is also fine, and gives slightly cleaner agent-vs-customer attribution on overlapping speech. Either way, the weekly Monday report looks the same.
One-time setup, then it just runs
You connect your call storage once \u2014 S3, Google Drive, SFTP, or a direct pull from your dialer. It takes about 20 minutes. From the next day onwards, our analysts + AI process every recording overnight. Every flag is verified by a human analyst before it reaches you. The report arrives in your inbox every Monday at 11am IST.
Pricing starts at \u20b90.75 per audited minute. Hosted on AWS ap-south-1 (Mumbai). Your data stays in India.