How It Works
Send us your recordings. We send you a report.
We are Call QA-as-a-Service for Indian contact centres. Customers send their agent call recordings. Our analysts and AI review every recording overnight — in Hindi, English or Hinglish. Every Monday at 11am IST your QA Head and Compliance Manager receive a weekly PDF report with every compliance violation, every coaching opportunity, and every recommended action. There is no dashboard to log into. There is no software to learn. You just receive a report.
See the process
- Every agent call audited every week — 100% coverage, not 5% sampling. Risk does not hide in the calls you did not check.
- 670+ risk behaviour tags covering RBI fair-practice guidelines, script adherence, threatening language, and escalation patterns.
- Native processing of Hindi, English & Hinglish — no translation layer in the middle. Analysts review every flag in the language it was spoken in.
- Sensitive details — names, account numbers, ID numbers — redacted from transcripts. Hosted on AWS ap-south-1 (Mumbai); your data stays in India.
What you get every Monday
100% Call Coverage
Every agent call audited every week — not the 5% sample your QA team can manage manually. Risk does not hide in the calls you did not check.
Analyst-Verified Flags
Trained analysts review every AI flag in Hindi, English or Hinglish before it reaches your report. No unverified noise lands on your QA Head's desk.
Weekly PDF report, Monday 11am IST
Executive summary, severity breakdown, top critical calls, agent leaderboard, trends, recommended actions. No dashboard. No software. Forward it, act on it, file it.
How It Works
Setup is one-time and takes about 20 minutes — your recordings flow into our processing queue every night from S3, Google Drive or a direct dialer pull. AI transcribes and tags every call across 670+ behaviour categories. Our analysts then review every flag in Hindi, English or Hinglish before it reaches your report. You receive a weekly PDF report every Monday at 11am IST. From ₹0.75 per audited minute.
Connect your call storage
S3, Google Drive, or direct dialer. One-time setup, about 20 minutes. Your recordings flow into our processing queue every night — no integration sprint, no agent login.
AI processes every call overnight
Every recording transcribed in Hindi, English or Hinglish, risk-scored, and tagged automatically across 670+ behaviour categories. 100% coverage — not the industry standard 5% sampling.
Analysts verify every flag
Trained analysts review every AI flag before it reaches your report — listening to the call, checking the context, and writing a two-sentence note. Nothing unverified gets through.
Report in your inbox Monday 11am IST
A weekly PDF report. Every violation, every coaching moment, every recommended action — graded by severity. No dashboard to log into, no workflows to learn.
Inside the report
A weekly PDF report, every Monday at 11am IST
The first page of every weekly report tells your Head of Operations exactly what mattered this week — the top finding across all agent calls, the week-on-week trend, and the single recommended action. No charts to interpret, no dashboard to navigate. Just the headline your leadership needs.
Every flag is graded Intolerable, Substantial, Moderate or Tolerable, with week-on-week percentage change for each band. Intolerable items get immediate escalation. Tolerable ones need no action. Your QA team knows where to spend the next 48 hours.
The ten calls that need supervisor attention this week — each with agent name, timestamp, the specific flag, and a two-sentence note from the analyst who reviewed it. Every flag verified by a human before it reached the report.
Every agent ranked by compliance score for the week, with the specific flags they triggered. Your supervisors know exactly who to coach, and what to coach them on, before the next shift begins.
The last page is a prioritised list of specific coaching and compliance steps for the week ahead — assignable to your supervisors, traceable in your next review. Twelve pages total. Every Monday. 11am IST.
Built for Indian collections and compliance leaders
100% Call Coverage
Every agent call audited every week — not the 5% sample your QA team can manage manually. Risk does not hide in the calls you did not check.
Smarter Agent Coaching
Our analysts surface the specific calls, agents, and behaviours your supervisors should act on this week — ranked by severity, with the analyst note attached.
No Software to Learn
No dashboard, no admin workflows, no agent logins. A weekly PDF report arrives in your inbox every Monday at 11am IST. Forward it, act on it, file it.
Dialer & Storage Agnostic
Send recordings from S3, Google Drive, OneDrive, Box, Dropbox or a direct pull from your dialer. Mono or stereo. One-time setup, about 20 minutes.
Data Stays in India
Hosted on AWS ap-south-1 (Mumbai). Your recordings never leave the country. Sensitive details such as names, account numbers, and ID numbers are redacted from transcripts.
Built for RBI Compliance
Monitor script adherence, fair-practice language, and the specific call behaviours Indian regulators care about. Every audited call gives you the evidence trail reviews demand.