Coaching that knows who, and what, to coach
Most contact centre floors run a Monday morning huddle. Team leaders pick a few calls, share generic feedback, and the week starts. The problem: when you sample only 5–10% of calls manually, the calls you pick are almost never the ones that matter. The intolerable breach happened on a call you never heard.
What page 4 of the weekly report actually shows
The Agent Leaderboard is page 4 of every Monday report. Every agent on the floor, ranked by compliance score across 100% of their calls from the previous week. You see who is trending up, who is sliding, and what the specific behaviour is.
For each agent the report lists their compliance score, week-over-week change, top three risk tags, and a 2-sentence analyst note on the single most coachable moment from the week. Team leaders walk into the huddle already knowing what to say.
Every line on that page is backed by analyst review. Our analysts + AI process every call overnight against 670+ risk behaviour tags. Every AI flag is verified by a trained QA analyst before it appears on your report. If a flag is wrong, it does not make it to your desk.
The deliverable
A weekly PDF report in your inbox every Monday at 11am IST. No dashboard to log into. No software your QA team has to learn. Hosted on AWS ap-south-1 (Mumbai). From ₹0.75 per audited minute. Start with a 2-week paid pilot at ₹50,000.