Built for the way Indian agents actually talk
A collection call in Mumbai or Lucknow rarely stays in one language. An agent opens in English, switches to Hindi when the customer pushes back, then settles into Hinglish for the rest of the conversation. Generic speech tools \u2014 the ones trained on US English call data \u2014 miss the threats, the soft commitments, and the compliance breaches that hide in those language switches.
The Heartbeat is built for this. Our analysts + AI process Hindi, English and Hinglish as a single conversational stream. We do not translate first and then analyse \u2014 we read the call the way an Indian QA analyst would, in the language it was actually spoken.
Every flag verified before it reaches your report
The AI tags risk behaviour against 670+ categories \u2014 RBI tone violations, third-party disclosures, abusive language, false promises, fee misrepresentation. Every single flag is then reviewed by a trained analyst before it appears on your Monday report. If the AI got the language wrong, the analyst catches it. Nothing unverified reaches your desk.
Your data stays in India throughout. Recordings are processed on AWS ap-south-1 (Mumbai). The weekly PDF report lands in your inbox every Monday at 11am IST. No dashboard to log into. No software for your QA team to learn.