Improve Conversations with Your Customers
Audit, Analyze, Aggregate and coach your agents phone calls. All in one platform.
Your VIP Pass to Unlock the Mystery
Get started with a quick trial, no credit card is required. Get your report in your email.
Overview
What is The Heartbeat solution?
• Speech Analytics Software
• Quality Assurance Software
• Call Coaching Software
The Heartbeat is an AI/ML-enabled Call Analytics solution for generating highly accurate call transcripts and extracting conversation insights to improve customer experience and agent productivity.
The Heartbeat
Our USP's
Elevate Agent Performance
Mono/Stereo Audio Analysis
Multilingual Audio Call Processing
Process
How it Works
Heartbeat establishes seamless connections with communication platforms, CRMs, and data repositories, enabling the collection of your agents' call recordings and metadata with utmost efficiency and accuracy.
Heartbeat utilizes advanced Machine Learning and Artificial Intelligence techniques to accurately transcribe phone conversations with your agents and assess emotional nuances. It then automatically examines the call content and data, following the guidelines you establish, to provide insightful analysis.
Heartbeat empowers you with valuable insights extracted from a vast collection of customer phone calls. These insights serve as a catalyst for enhancing agent performance, optimizing your products, reducing friction, and deepening your understanding of your customers.
Heartbeat provides all of the tools you need to improve your agents conversations with customers. Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.
Integrations
Seamless integrations for maximum efficiency
Our product offers a convenient feature where users can easily fetch their call records through popular cloud drives such as Google Drive, OneDrive, Box, and Dropbox. By integrating with these cloud services, users can analyze their call data without the need for manual uploads.
Why Us?
Experience unparalleled benefits with our Integrated Solution
Customer Insights
Identify call drivers, emerging trends, call categorizations, product improvement opportunities, etc to improve decision-making by extracting detailed conversation insights.
Enhance Agent Productivity
Boost agent productivity and enhance customer experiences with our solution that analyzes call metrics and identifies training opportunities for supervisors
Operational Efficiency
Our product helps identify opportunities for improving products, lowering costs, improving agent/customer retention & ultimately resulting in superior customer experiences.